Magento support and maintenance
Complex services for your e-commerceWe provide high-quality support for Magento 1 and 2 platforms.

Magento support and maintenance services
Works on the e-commerce platform do not end on the development and deployment stage. What matters is a day-to-day platform’s maintenance in the fields such as efficiency or security. That is the only way to provide a shop’s right functionality, and as a result – sales and profitability increase. Thus, every business that thinks about its Magento shop perspectively should invest in complex support and maintenance of the platform.
Magento support in Smartbees
In Smartbees we have been working with Magento for more than five years. We provide comprehensive Magento services from graphical projects up to deployment and support phases for small, medium, and large platforms. Our services cover support and maintenance for various Magento based solutions – online shops, PIM systems, B2B, and B2C sales platforms.
Magento support and maintenance packages
The years of experience helped us in better needs recognition of businesses from different industries, and as a result – to create support solutions for small, medium, and large projects. Our offer covers four Magento support and maintenance packages – Standard, Plus, Business, and Premium. Each of them has a different scope of available services.
Our Magento Support and Maintenance packages
Standard
For small online shops which set up the business. Best choice for first support.
Communication channels
- Service Desk Jira
- E-mail support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 1 shop support
Technical issues
- Updates settled on hourly rate
- Bugfix works settled on hourly rate
- 6 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Uptime monitoring
Plus
For medium – size projects that grow rapidly and continuously expand the offer.
Communication channels
- Service Desk Jira
- E-mail support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 1 shop support
Technical issues
- Updates settled on hourly rate
- Bugfix works settled on hourly rate
- 4 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Platform supervision
- 10 h of development works included
- Uptime monitoring
Business
For medium and large platforms and services with significant support needs.
Communication channels
- Service Desk Jira
- E-mail support
- Phone support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 2 shops support
Technical issues
- Updates settled on hourly rate
- Platform audit
- Bugfix works settled on hourly rate
- 2 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Platform supervision
- 20 h of development works included
- Uptime monitoring
Premium
For highly extended projects which demand advanced support 24/7.
Communication channels
- Service Desk Jira
- E-mail support
- Phone support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- 24/7 h support during working days and weekends
- Onboarding
- Solutions consulting
- Number of supported shops set individually
Technical issues
- Updates settled on hourly rate
- Platform audit
- Bugfix included
- 1 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Platform supervision
- Development works package set individually
- Uptime monitoring
Magento support packages
Each of our packages consists of four fields – communication, infrastructure, customer service, and technical issues. The combination of all spheres is the key to successful Magento support. We present more details regarding the fields beneath.
Magento support FAQ
Can I change the scope of the support package?
Can I change the package during our cooperation?
What are the Magento support payment methods?
If you are not sure which package will the most suitable for your business – contact us. We are here to advise you and figure out the best solution.