Support & Maintenance Services
- We have over 12 years of experience in Open Source technologies
- We maintain and support existing websites
- We propose 3 collaboration models
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Support and Maintenance Services
Most technical support activities, including the support and maintenance of websites, e-commerce platforms, and apps, can be contracted out to third parties – external companies or freelancers. It is commonly called IT outsourcing. Instead of internal team building or DIY, you can contract some or all IT processes to a professional programming agency. Such cooperation covers diversified IT services and is useful in a short- and long-term perspective.
Support and Maintenance Services with Smartbees
Support and Maintenance services at Smartbees are based on three cooperation models. In all cases, the communication takes place via the JIRA reporting system, where we manage all tasks. At the end of the month, we prepare a report on the performed work, which you review and accept.
We offer service and technical support for websites, stores and applications based on Drupal, Magento or WordPress systems. We work both on solutions that were created by us and those made by others.
We offer three cooperation models:
- the first one is based on a subscription model in which we offer a package of hours for use by the client each month,
- the second model is the purchase of a one-time package of specialists’ working hours,
- the third one is based on time and materials settlement, where the client purchases single hours of specialists’ work.
Website, Store or Application Support – Check Out Our Competencies
For over 10 years, we have served hundreds of small- and medium-sized businesses, educational institutions, start-ups, local governments and corporations. Many of them still use our technical support services for websites, city portals, e-learning platforms, forums, e-commerce and web applications, regardless of whether we were the contractor of the project.
We are characterized by speed, accuracy and comprehensive attention to customer’s needs. If the project requires a thorough reconstruction, we can develop and present the changes that the client should implement. We first introduce all changes to the test server and, after the client’s approval, to the production environment.
Support 24/7
If you run a platform that needs to perfectly function for 24 hours a day, 24/7 support can be an ideal solution for your business.
Do you have a Dupal-based website that requires a system upgrade or needs ongoing support? We can take care of that for you. We have more than 10 years of experience in Drupal development and administration.
Running an online store or e-commerce platform? We are the Magento experts you are looking for. We can perform upgrades, secure your store or keep your existing site running smoothly.
Support and development for WordPress
If you want to rely on experts in terms of updates, safety and development, we will be happy to help you. Our developers are experienced in working with both small and large WordPress-based websites.
Software updates
Regular system updates and upgrades of your store are the key to well-secured and performing websites. They are the basis of the technical support service at Smartbees, so you can be sure that you are always running on a supported version of the software.
Per-case emergency support
Emergencies can happen. We are a team of experienced developers, project managers, testers and support personnel, ready for hire in emergencies. We’ll quickly evaluate your situation and suggest solutions based on our extensive experience and best-practice know-how. If you would like, we can implement these changes in your production environment as well.
Integrations with external systems
Modern web apps and backend systems are vastly integrated. We can make sure that your backend is optimized and add additional integrations to make your business processes as automated as possible.
Custom modules development
Whether it’s Drupal, Magento or other technologies – sometimes ready-made modules are not sufficient. We’ll design and implement a custom module in strict accordance with your business needs. Excellent documentation and support are always provided.
Consulting
We are happy to help and advise our clients at every project stage. From choosing a CMS to a graphic design that will be consistent with the brand's image.
What Do Clients Say About Us?
IT Support – How Does It Work?
Stop thinking about your website's performance and security