Drupal Support & Maintenance
We will develop your Drupal-based project and provide a post-implement support
Drupal Support & Maintenance Services – When Are They Needed?
The creation of a website, web app or e-commerce platform is just halfway to success. To work properly and be user-friendly, your Drupal-based solution should be constantly monitored and equipped with new functionalities. Moreover, your project demands appropriate supervision and immediate reaction when some errors occur. Those are the reasons why high-quality support and maintenance for a Drupal solution should be the priority of each business.
Our experience in Drupal Support & Maintenance
At Smartbees we provide maintenance and development services for both Polish and foreign customers. We implement new solutions and ensure high-quality support for complex websites, PIM systems, e-commerce platforms or web apps. We offer comprehensive services from analysis through graphical projects up to the implementation.
Why Smartbees?
- +12-year experience in Drupal support and maintenance
- Drupal 7-11 versions support
- flexible cooperation forms (including 24/7 support)
- long-lasting partnerships (customers work with us approximately for 4,5 year)
- maintenance and support services for public institutions, universities, B2B and B2C companies
Support and Maintenance at Smartbees – What Do We Offer?
At Smartbees we offer three options for settling support cooperation:
- Single support hours – we set the price for the service and work for the previously agreed time.
- Subscription – the most frequently chosen package, we settle on a monthly subscription basis.
- Hour packages – you can purchase a one-time package of hours. We set the price top-down.
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Drupal Support – Smartbees Packages
We know how vital effective Drupal support is. That is why we have defined spheres that need expert assistance. We offer our Drupal support and maintenance services in the monthly subscription fees model. Every business has different needs and expectations. Thus we provide four different support packages – Standard, Plus, Business, and Premium. The choice depends on various factors such as the scope of the project, expected reaction time, or preferred contact forms.
For small websites and online shops which set up the business. Best choice for first support.
For medium–sized projects that grow rapidly and continuously expand the offer.
For medium and large shops and websites with significant support needs.
For highly extended projects which demand advanced 24/7 support.
Drupal Support and Maintenance Packages
Our Drupal support and maintenance model is highly structured. Every package consists of four fields – communication, infrastructure, organizational, and technical issues.
- Customer Service - our priority is to provide high-quality customer service, regardless of the chosen package. For this reason, we ensure a dedicated Customer Care Manager who will supervise the whole support process, give advice, and prepare the reports. What is more, he will be in charge of your onboarding procedure. Regularly, we serve a Monday – Friday 8 am to 4 pm Drupal support and maintenance. However, if you want to extend the scope of our work – our Premium package is waiting for you.
- Communication - in the case of all packages, we provide e-mail contact with our support team. For technical issues, notifications, or workflow status updates, we use Jira Software. Such a solution offers high transparency and well-organized communication. If you feel that you also need phone support, two of our packages cover this service.
- Technical issues - the essential part of Drupal support and maintenance. Each business has different needs - knowing that, we offer diversified audit services, bug fixing reaction time, or payment methods. Every package can be expanded with additional technical support services according to your requirements.
- Infrastructure - stable infrastructure is a core of professional Drupal support. It is used e.g., for enhancements development or testing activities. Thus, we provide infrastructure maintenance in every package. Moreover, we take care of GIT file repository creation and the database backups.
If you have any doubts about what package will be the most suitable for your Drupal-based platform, we are here to advise and come up with a satisfying solution.
![drupal](https://files.smartbees.pl/sites/default/files/styles/max_445x445/public/2023-12/drupal_0.png.webp?itok=ay6Vc2R9)
Drupal Support FAQ
What Do Clients Say About Us?
We are ready to support your Drupal website