Drupal support and maintenance services case studies
Scope of Support
What is a website support? Many clients need to realize that it is not only helping in emergencies. It is constant work on development, monitoring the website, and maintaining the highest security level.
Support in Smartbees
Updates
Updating the website is one of the most important tasks during support.. Our team regularly updates the Drupal core to ensure the highest security level. Moreover, we constantly verify module updates and test them on the testing environment. Thanks to this, we can avoid compatibility issues.
Bug Fixing
Bugs can appear on every website. Therefore, support at Smartbees includes fixing them based on the preset conditions. Each time the bug occurs, the client can determine its priority (critical or lower). Sometimes, our team reports issues while auditing the website. After consultation and the client’s acceptance, we get to work.
We always try to be as transparent as possible. Thus, we explain the potential causes of each bug so that the client knows how to avoid a similar situation in the future.
Website Supervision
Support also includes constant website uptime/ downtime monitoring issues related to:
- server problems,
- accessing the website,
- incorrect resource loading.
When we detect a failure, we immediately inform the client and take appropriate action to restore the website’s operation as soon as possible.
Feature Development
Support is not only about bugs and updates but also website development. We analyze and evaluate the implementation of the client’s ideas for additional enhancements. The most common development tasks performed during support are:
- adding new paragraphs,
- creating landing pages,
- changing the graphic design,
- writing custom modules,
- integrating the website with external systems.
Support 24/7
For the most complex websites requiring constant monitoring, we offer 24/7 support. Thanks to it, you can be sure your website is safe regardless of the hour and day of the week. We provide daily development duties, during which our specialists supervise the website and immediately take action when necessary.
Support Process at Smartbees
Case Studies - Support Service for Specific Projects
We have been supporting Drupal websites for over 12 years. We provide services for both - small companies and corporations. What does such cooperation look like in practice? Check out the examples.
KGHM
Since 2020, we have actively supported the KGHM website built on Drupal 7. In 2024, we implemented the new website on D10. From the beginning of our cooperation, we have been responsible for technical support of the website, responding to all emerging bugs.
Moreover, we ensure regular updates of Drupal 10 and modules. We also provide support in publishing content, implementing new subpages, and graphic designs.
Key cooperation aspects include:
- 24/7 support with a specified maximum response time,
- implementation of the new graphic designs and landing pages,
- integration with the Ariba SAP system,
- working in the client’s test environment,
- conducting business analyzes in terms of changing CMS functions.
Mirosław Jesionka
IT Director / KGHM Polska Miedź S.A.
KGHM Polska Miedź S.A. certifies that Smartbees, according to the contract details, provides support services for the content management platform and IT support for kghm.com. The cooperation with Smartbees is going perfectly. The works are made reliably and professionally.
WSB Merito University
Just after building websites for WSB Merito, we started supporting them. Our team was responsible for creating Drupal 8 websites for the largest network of private universities in Poland. From then on, we are responsible for maintaining all WSB Merito websites operating within Drupal multisite
We have been also cooperating on the rebranding process - from WSB to WSB Merito.
Cooperation features:
- support for Drupal multisite consisting of +20 instances,
- maintaining websites based on config splits,
- ensuring the website’s efficiency, which experiences large seasonal traffic,
- enabling the modules transfer from one instance to another.
Ernest Rudziński
Head of IT / WSB Merito Universities
We have been cooperating with Smartbees for several years. The team showed great flexibility during development work while delivering individual parts of the project on time. Communication with Smartbees has always been smooth. The specialists always provided advice, answered our questions, and quickly dispelled doubts.
Cooperation with WSB Merito in Numbers
+ 5
+ 20
+ 300
1
Velo
We have been supporting several Velo platforms based on Drupal Commerce for many years. At the same time, we update and supervise 7 sales systems built on Drupal 7 and 9. We know the project inside out, regularly implementing new solutions, including custom modules and integrations.
Cooperation features:
- supervision over connected e-commerce systems on many platforms,
- IT support for an extensive product and content management system,
- implementing numerous integrations (e.g., with Comarch ERP and SMS API),
- writing a custom integration with Baselinker.
Tomasz Radzki
CEO / VELO
We have been cooperating with Smartbees for several years. Throughout our cooperation, we could count on great contact from the team. They always provided advice and quickly responded to our messages and calls. Their rich experience in Drupal ensured the quality of the created solutions. We cooperate with Smartbees to this day.
LINK4
LINK4’s website was also built on Drupal 7. In 2023, we updated it to D9 and then to D10. From the beginning of our cooperation, we have been responsible for the website’s comprehensive monitoring and fixing bugs. .
We ensure regular system updates and the new module's implementation. Moreover, we are responsible for developing existing functions, most of which are custom solutions.
Cooperation features:
- 24/7 support with a specified maximum response time,
- ensuring efficiency despite high traffic each day,
- implementing new landing pages,
- introducing new solutions in cooperation with the client’s SEO agency.
Bogumił Perzyna
Head of Sales and Customer Service / LINK4
The team was proactive, took the initiative to suggest solutions, responded quickly to our needs, and completed tasks on time. Simultaneously with implementing the graphic design, Smartbees maintained our current website. We assess our cooperation and the project’s final effect very positively.
Do you want to entrust your website support to professionals?