Magento store support

What is Store Support?

E-commerce support is not only responding to crises. Comprehensive support offers regular updates, continuous development (e.g. implementing new functions), or improving the website’s efficiency and security. At Smartbees, we have supported online stores for years and are always happy to share our clients’ successes. Learn what you can count on when you choose Smartbees’s store support.

Magento Support at Smartbees

Updates

Updating Magento is crucial for the website’s development and data security. Outdated solutions might be prone to hacker attacks, so we regularly update core Magento to avoid them. Moreover, we also update modules to ensure your store is working well.

Bug Fixing

Bugs are an integral part of every store’s operation. They are a normal situation that requires an appropriate response. Therefore, as part of support, we diagnose bugs, estimate how long it might take to eliminate them, and take action.

When they affect the purchasing process, we immediately start working to eliminate them or act according to the terms agreed in the contract. Moreover, we clarify every error with the customer to provide as much information as possible and help avoid similar situations in the future.

Supervision

Your store’s operation is our priority. That is why we constantly verify the purchasing process, servers and connections to external systems. If we find an error, we report it directly to you.

Development

Implementing new solutions is essential for e-commerce. That is why, as part of the Magento support, we offer:

creating custom modules,
implementing solutions that aim to increase conversion,
integration with internal and external systems,
implementing UI/UX improvements in the purchasing process,
work on website performance.

Support 24/7

We know the online store must work 24 hours a day, 7 days a week. That is why we provide 24/7 support. As a result, the risk of longer downtimes in the store’s operation is reduced.

First contact

Do you need support for your website, application, or online store? Contact us via e-mail, call us, or fill out a short form on our website.

01.

Answer

It’s our turn now. We will contact you within one business day to better understand your needs, clarify your inquiry, and determine the further course of the offer process.

02.

Offer

After the arrangements we go through an individually-made offer process, which results in a personalized technical support proposal for your project.

03.

Agreement

If you are satisfied with the terms of cooperation and the solutions we propose, we arrange the formalities and sign the contract. We are only one step away from supporting your project!

04.

Onboarding

We organize a kick-off meeting and introduce you to the project manager and support team. At this stage, you provide us with the necessary access, we set up the project in our environment, and organize the work in JIRA Service Desk. Together we determine the key principles of everyday cooperation.

05.

Support and development

Now everyday work on your website starts. We operate based on the established scheme for adding requests, their estimation and realization as well as response times specified in the SLA. Additionally, we organize regular meetings with the project manager where you discuss the course of cooperation and further plans.

06.

Testing

Before presenting the effects of our work, we thoroughly test our solutions to ensure they fully meet your expectations.

07.

Implementation

We are almost ready! If you accept all tasks, we implement them in the production environment.

08.

Case Studies – Learn About the Companies We Support

We have many years of experience in supporting websites and online stores, both for small companies and large enterprises. Learn what the cooperation with us looks like.

Foksal

Foksal is a part of the Empik group. It’s a publishing house we have been cooperating with since 2022. We support its Magento 1 online store and as part of it, we have implemented new graphic designs, landing pages, and analyzed the purchasing process in terms of user experience. In addition, we take care of the correct integration with external systems and respond to current errors in the store.

Thanks to the close cooperation of our SEO specialists with programmers, we have also implemented a new menu structure with redirects, avoiding drops in the website’s visibility.

Collaboration highlights:

UX analysis,
new delivery and payment methods implementation,
close cooperation between programmers and SEO specialists,
new menu structure implementation,
new subpages implementation.

Artur Myśliński

Senior E-commerce Manager / Foksal

We have been cooperating with Smartbees since 2022, mainly on maintaining and developing our Magento-based website – gwfoksal.pl. The cooperation runs smoothly, and Smartbees provides comprehensive support at every project’s stage. Their commitment and flexibility allow them to respond to changing requirements and solve any challenges quickly.

Sanplast

Support for Sanplast includes bug fixing and regular updates. The store is built on Magento 2.2. The fruitful cooperation resulted in extending the scope of services by updating the system to the latest version – 2.4.6.

We also collaborate on SEO optimization. Thus, support is comprehensive, and the cooperation of SEO specialists with programmers plays a significant role.

Cooperation highlights:

upgrading Magento to the latest version – 2.4.6,
splitting multi-installation,
creating new subpages,
expanding website functions.

Małgorzata Hulisz

Head of Marketing / Sanplast

When performing the assigned tasks, the team demonstrates professional knowledge about Magento’s technical support, experience, commitment, individual approach, and understanding of issues related to the business. All agreed and accepted tasks are carried out on time and in accordance with previous arrangements.

Mennica

Mennica Polska is one of the most technologically advanced institutions of its kind in the world. In this industry, security is crucial. That is why we provide a high degree of safety measures as part of our support.

The store is based on Magento 1 and the scope of support includes website monitoring, bug fixing and updating. In addition, we have integrated the store with the SAP system and enabled downloading the currency rates.

Collaboration highlights:

implementation of Anti-Money Laundering functions (including verification of related transactions or personal data validation),
adding extensive shopping cart verification,
complex changes (because of dependencies with existing systems),
SMS verification thanks to SMSAPI.

Sławomir Orłowski

IT Director / Mennica Polska

Smartbees are experts in Magento technology and a team well aware of our business needs. We have been cooperating for two years. The commitment and professionalism demonstrated by Smartbees contributed to the stable and safe functioning of our projects.

Our Clients:

Lotari

Redesign, software upgrade, and product configurator development. It is just a drop in the water of enhancements implemented in Lotari's online shop. Check out the details.

See case study

Reforma

When the online business grows rapidly, the online store must chase the pace. In many cases, software migration is the only solution. That’s the story of our customer - the Reforma store. Read more about the Magento migration process in the beauty industry.

See case study