Drupal Support & Maintenance

Drupal Support & Maintenance Services – When Are They Needed?

The creation of a website, web app or e-commerce platform is just halfway to success. To work properly and be user-friendly, your Drupal-based solution should be constantly monitored and equipped with new functionalities. Moreover, your project demands appropriate supervision and immediate reaction when some errors occur. Those are the reasons why high-quality support and maintenance for a Drupal solution should be the priority of each business.

Our experience in Drupal Support & Maintenance

At Smartbees we provide maintenance and development services for both Polish and foreign customers. We implement new solutions and ensure high-quality support for complex websites, PIM systems, e-commerce platforms or web apps. We offer comprehensive services from analysis through graphical projects up to the implementation.

Why Smartbees?

+12-year experience in Drupal support and maintenance
Drupal 7-10 versions support
flexible cooperation forms (including 24/7 support)
long-lasting partnerships (customers work with us approximately for 4,5 year)
maintenance and support services for public institutions, universities, B2B and B2C companies

WSB Merito

An intuitive website is a must-have for every higher education institution. Find out how we created an innovative, fully responsive portal for WSB Merito University based on Drupal multisite.

See case study

Velo

Is the management of 30k+ products a piece of cake? Of course not! But with the well-designed PIM - it’s possible. Find out more about internal product management platform development for one of the biggest Polish bike distributors.

See case study

Wrocław Medical University

When a website is not user-friendly, you may lose significant traffic. Read more about the new University service built with a UX-first attitude.

See case study

POLIN

Check how we dealt with the Drupal upgrade for the POLIN Museum. Our goal was a 1:1 migration with only subtle layout changes. The effects? Judge for yourself.

See case study

Our competencies in Drupal Support and Maintenance

Support 24/7

Smartbees offers comprehensive support services for Drupal-based solutions. We will eliminate all unexpected errors 24 hours per day. That is why you will never be afraid of your platform, website or web app availability and effectiveness.

Security updates

We will carry out all the necessary updates to provide top security for your project. constant upgrades of functionalities for your solution.

Functionalities upgrade

Regular improvement of your solution's functionalities is our priority. We can create customized modules which will help you stand out from your competition.

Bug fixes

Our support and maintenance services cover rapid reaction to errors occurrence. We quickly identify and fix the errors to make your project work properly in the shortest possible time.

Integrations

Do you want to integrate your website, web app or e-commerce platform with other tools or platforms? We can do so using ready-made or customized solutions developed by our programmers.

Uptime monitoring

Thanks to the tools we use on a daily basis, we constantly monitor your website so that we are able to react if there’s a problem.

Backup

We realize that emergencies can happen. That is why we always create backups so that we can quickly restore the previous version of your website.

Drupal consulting

We know that developing a website can be complicated sometimes. That is why you can count on our experts, who always suggest an optimal solution.

WCAG implementation

If you want your website to be accessible to people with disabilities, you must adjust it to WCAG guidelines. You can entrust us with this work as a part of website development.

Support and Maintenance at Smartbees – What Do We Offer?

At Smartbees we offer three options for settling support cooperation:

Single support hours – we set the price for the service and work for the previously agreed time.
Subscription – the most frequently chosen package, we settle on a monthly subscription basis.
Hour packages – you can purchase a one-time package of hours. We set the price top-down.

Drupal Support – Smartbees Packages

We know how vital effective Drupal support is. That is why we have defined spheres that need expert assistance. We offer our Drupal support and maintenance services in the monthly subscription fees model. Every business has different needs and expectations. Thus we provide four different support packages – Standard, Plus, Business, and Premium. The choice depends on various factors such as the scope of the project, expected reaction time, or preferred contact forms.

Standard

For small websites and online shops which set up the business. Best choice for first support.

Plus

For medium–sized projects that grow rapidly and continuously expand the offer.

Business

For medium and large shops and websites with significant support needs.

Premium

For highly extended projects which demand advanced 24/7 support.

Communication channels

Service Desk Jira

E-mail support

Phone support

Infrastructure

Testing environment maintenance

GIT repository

Database backup

Customer service

Dedicated Customer Care Manager

Monday – Friday 8 am – 4 pm support

24/7 h support during working days and weekends

Onboarding

Solutions consulting

1 site support

2 site support

Number of supported sites set individually

Technical issues

1 website update per month

2 website updates per month

Critical updates

Website audit

Bugfix works settled on hourly rate

Complex platform updates

6-hour reaction time for fatal errors

Bugfix works settled on hourly rate

Bugfix included

24-hour reaction time for non-critical notifications

2-hour reaction time for fatal errors

1-hour reaction time for fatal errors

Uptime monitoring

Website supervision

24-hour reaction time for non-critical notifications

10-hour of development work included

Website supervision

Uptime monitoring

20 hours of development work included

Development works package set individually

Uptime monitoring

Drupal Support and Maintenance Packages

Our Drupal support and maintenance model is highly structured. Every package consists of four fields – communication, infrastructure, organizational, and technical issues.

Customer Service - our priority is to provide high-quality customer service, regardless of the chosen package. For this reason, we ensure a dedicated Customer Care Manager who will supervise the whole support process, give advice, and prepare the reports. What is more, he will be in charge of your onboarding procedure. Regularly, we serve a Monday – Friday 8 am to 4 pm Drupal support and maintenance. However, if you want to extend the scope of our work – our Premium package is waiting for you.
Communication - in the case of all packages, we provide e-mail contact with our support team. For technical issues, notifications, or workflow status updates, we use Jira Software. Such a solution offers high transparency and well-organized communication. If you feel that you also need phone support, two of our packages cover this service.
Technical issues - the essential part of Drupal support and maintenance. Each business has different needs - knowing that, we offer diversified audit services, bug fixing reaction time, or payment methods. Every package can be expanded with additional technical support services according to your requirements.
Infrastructure - stable infrastructure is a core of professional Drupal support. It is used e.g., for enhancements development or testing activities. Thus, we provide infrastructure maintenance in every package. Moreover, we take care of GIT file repository creation and the database backups.

If you have any doubts about what package will be the most suitable for your Drupal-based platform, we are here to advise and come up with a satisfying solution.

Drupal Support FAQ

Find out a quote for your website support

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Can I modify the Drupal support and maintenance packages?

We based our support packages on our +12-year experience in working with businesses from diversified industries. Consequently, we know what enterprises usually want the most. Simultaneously, we are conscious that each business platform has different needs. Thus, we are open to package modifications and enhancements.

Can I change the package during our cooperation?

Certainly, with time, we will better recognize your support and maintenance needs. Thus, it may appear that a more or less extended package will be more suitable for your project.

What are the settlement methods for the services?

The support and maintenance services are settled in the monthly subscription model. Payments for the “Hourly settlement’’ activities are made at the predefined hourly rate.

How long does the contract bind?

The contract duration is set individually depending on the needs of the particular project.

Do you deploy changes on the production server on Friday after 4 PM?

Deployment on the production environment after standard working hours (Monday-Friday 8 AM – 4 PM) is possible in case of 24/7 support. In other support services, we deploy changes on the next working day to avoid potential issues during weekends and holidays.

Łukasz Kutyłowski

CFO / Cube Group

"The team did their best to understand the business needs”
The payment system created by Smartbees works very well and supports payments for our partners. The team tried their best to understand the business needs and create the most effective system. You can always count on their flexibility and quick help, especially in emergencies.

See case study

Tomasz Radzki

CEO / VELO

“We can recommend Smartbees as great experts in Drupal technology”
We have been cooperating with Smartbees for several years. Throughout our cooperation, we could count on great contact from the team. They always provided advice and quickly responded to our messages and calls. Their rich experience in Drupal ensured the quality of the created solutions. We cooperate with Smartbees to this day.

See case study

Zygmunt Stępiński

Director / POLIN

"The contract realization has covered a wide range of development works”
In relation to the polin.pl website, the cooperation covered primarily the migration from Drupal 7 to Drupal 8, preparing technical documentation for the portal, and smaller development works related to changes in selected modules.