Drupal Support & Maintenance

We will develop your Drupal-based project

Smartbees offers complex maintenance services so as the development of already existing solutions on Drupal CMS/CMF

Drupal-Maintenance

Drupal Support & Maintenance services

when they are needed?

Creation of website, web app or e-commerce platform is just a halfway to success. To work properly and be user-friendly, your Drupal-based solution should be constantly monitored and equipped with new functionalities. Moreover, your project demands appropriate supervision and immediate reaction when some errors occur. Those are the reasons why high-quality support and maintenance for a Drupal solution should be the priority of each business.

Our experience in Drupal Support & Maintenance

why should you choose Smartbees?

At Smartbees we provide maintenance and development services for both- Polish and foreign customers. We implement new solutions and ensure high-quality support for complex websites, PIM systems, e-commerce platforms or web apps. We offer comprehensive services from analysis through graphical project up to the implementation.

Why Smartbees?
10-years experience in Drupal support and maintenance
work based on four Drupal versions (from Drupal 5)
professional consulting
maintenance and support services for public institutions, universities, B2B and B2C companies

Experience in Drupal Support and Maintenance

built on numerous project

45 desktop layouts, 35 mobile layouts, 24 foreign-language layouts implemented- those are just a few numbers describing the final effects of works upon websites for WSB Universities- the biggest network of private universities in Poland. Find out, how did we created and implemented the well-functioning platform for WSB.

Our competences in Drupal Support and Maintenance

what distinguishes us from others?
Support Premium 24/7

Smartbees offers comprehensive support services for Drupal-based solutions. We will eliminate all unexpected errors 24 hours per day. That is why you will never be afraid of your platform, website or web app availability and effectiveness.

Software update

We will carry out all the necessary updates to provide top security and constant upgrade of functionalities for your solution.

Functionalities upgrade

Regular improvement of your solutions functionalities is our priority. We can create customized modules which will help you to stand out of your competition.

WCAG-compliant solutions

To make your website accessible for people with disabilities, you should adjust it WCAG requirements. Contrast version, alt tags, choice of fonts and elements size- we can develop it for you.

Integrations

Do you want to join your website, web app or e-commerce platform with other programmes or platforms? We will integrate them using ready-made or customized solutions developed by our programmers.

Errors elimination

Our support and maintenance services cover rapid reaction for errors occurrence. We quickly identify and fix the errors to make your project works properly in the shortest possible time. wszystkie funkcjonalności.

 

Websites and platform monitoring

Our specialists will carry out complex monitoring of your platform. They will regularly check its functionalities and report all encountered issues to the Support Team.

Speed optimization

Each of our solutions is designed with the view of fast loading. That is why they are user and search engines-friendly.

Drupal support – Smartbees packages

what options do we propose?

We know how vital effective Drupal support is. That is why in Smartbees we have defined spheres that need expert assistance. We offer our Drupal support and maintenance services in the packages in the monthly subscription fees model. Every business has different needs and expectations. Thus we provide four different support packages – Standard, Plus, Business, and Premium. The choice depends on various factors such as the scope of the project, expected reaction time, or preferred contact forms.

Our Support and Maintenance packages

choose an ideal plan for your business

Standard

For small websites and online shops which set up the business. Best choice for first support.

Communication channels

  • Service Desk Jira
  • E-mail support

Infrastructure

  • Testing environment maintenance
  • GIT repository
  • Database backup

Customer service

  • Dedicated Customer Care Manager
  • Monday – Friday 8 am – 4 pm support
  • Onboarding
  • Solutions consulting
  • 1 site support

Technical issues

  • 1 website update per month
  • Critical updates
  • Bugfix works settled on hourly rate
  • 6 h reaction time for fatal errors
  • 24 h reaction time for non-critical notifications
  • Uptime monitoring

Plus

For medium – size projects that grow rapidly and continuously expand the offer.

Communication channels

  • Service Desk Jira
  • E-mail support

Infrastructure

  • Testing environment maintenance
  • GIT repository
  • Database backup

Customer service

  • Dedicated Customer Care Manager
  • Monday – Friday 8 am – 4 pm support
  • Onboarding
  • Solutions consulting
  • 1 site support

Technical issues

  • 1 website update per month
  • Critical updates
  • Bugfix works settled on hourly rate
  • 4 h reaction time for fatal errors
  • 24 h reaction time for non-critical notifications
  • Website supervision
  • 10 h of development works included
  • Uptime monitoring

Business

For medium and large platforms and services with significant support needs.

Communication channels

  • Service Desk Jira
  • E-mail support
  • Phone support

Infrastructure

  • Testing environment maintenance
  • GIT repository
  • Database backup

Customer service

  • Dedicated Customer Care Manager
  • Monday – Friday 8 am – 4 pm support
  • Onboarding
  • Solutions consulting
  • 2 sites support

Technical issues

  • 2 website updates per month
  • Website audit
  • Complex platform updates
  • Bugfix works settled on hourly rate
  • 2 h reaction time for fatal errors
  • 24 h reaction time for non-critical notifications
  • Website supervision
  • 20 h of development works included
  • Uptime monitoring

Premium

For highly extended projects which demand advanced support 24/7.

Communication channels

  • Service Desk Jira
  • E-mail support
  • Phone support

Infrastructure

  • Testing environment maintenance
  • GIT repository
  • Database backup

Customer service

  • Dedicated Customer Care Manager
  • 24/7 h support during working days and weekends
  • Onboarding
  • Solutions consulting
  • Number of supported sites set individually

Technical issues

  • 2 website updates per month
  • Website audit
  • Complex platform updates
  • Bugfix included
  • 1 h reaction time for fatal errors
  • 24 h reaction time for non-critical notifications
  • Website supervision
  • Development works package set individually
  • Uptime monitoring

Drupal Support and Maintenance Packages

in a nutshell

Our Drupal support and maintenance model is highly structured. Every package consists of four fields – communication, infrastructure, organizational, and technical issues.

Communication - in the case of all packages, we provide e-mail contact with our support team. For technical issues, notifications, or workflow statuses update, we use Jira Software. Such a solution offers high transparency and well-organized communication. If you feel that you also need the telephone consultations, two of our packages cover this service.
Infrastructure - stable infrastructure is a core of professional Drupal support. It is used e.g., for enhancements development or testing activities. Thus, we provide infrastructure maintenance in every package. Moreover, we take care of GIT files repository creation, so as the database backups.
Customer Service - our priority is to provide high-quality customer services, regardless of the chosen package. For this reason, we ensure a dedicated Customer Care Manager who will supervise the whole support process, make advice, and prepare the reports. What is more, he will be in charge of your onboarding procedure. Regularly, we serve a Monday – Friday 8 am to 4 pm Drupal support and maintenance. However, if you want to extend the scope of our work – our Premium package is waiting for you.
Technical issues - the essential part of Drupal support and maintenance. Each business has different needs - knowing that we offer diversified audit services, bugs fixing reaction time, or payment methods. Every package can be expanded with additional technical support services according to your requirements.

May I personalize the Drupal support and maintenance package?

FAQ

If you have any doubts, what package will be the most suitable for your Drupal-based platform, we are here to advise and come up with a satisfying solution.

Our Clients

hundred of real success stories
Łukasz Filut
Director of IT / WSB

The partnership approach of Smartbees makes our cooperation an effective and pleasant one. That is why we do not hesitate to contract out new assignments to them.

Tomasz Zbierski
Director of IT / TAI

Smartbees performed a giant experience in Drupal CMS system and helped us to modernize our tender service.

Mateusz Tomczak
Marketing specialist / VELO

They are good at establishing a strong business relationship with customers.

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