Drupal Support & Maintenance
We will develop your Drupal-based projectSmartbees offers complex maintenance services so as the development of already existing solutions on Drupal CMS/CMF
Drupal Support & Maintenance services
Creation of website, web app or e-commerce platform is just a halfway to success. To work properly and be user-friendly, your Drupal-based solution should be constantly monitored and equipped with new functionalities. Moreover, your project demands appropriate supervision and immediate reaction when some errors occur. Those are the reasons why high-quality support and maintenance for a Drupal solution should be the priority of each business.
Our experience in Drupal Support & Maintenance
At Smartbees we provide maintenance and development services for both- Polish and foreign customers. We implement new solutions and ensure high-quality support for complex websites, PIM systems, e-commerce platforms or web apps. We offer comprehensive services from analysis through graphical project up to the implementation.
Drupal support – Smartbees packages
We know how vital effective Drupal support is. That is why in Smartbees we have defined spheres that need expert assistance. We offer our Drupal support and maintenance services in the packages in the monthly subscription fees model. Every business has different needs and expectations. Thus we provide four different support packages – Standard, Plus, Business, and Premium. The choice depends on various factors such as the scope of the project, expected reaction time, or preferred contact forms.
Our Support and Maintenance packages
Standard
For small websites and online shops which set up the business. Best choice for first support.
Communication channels
- Service Desk Jira
- E-mail support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 1 site support
Technical issues
- 1 website update per month
- Critical updates
- Bugfix works settled on hourly rate
- 6 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Uptime monitoring
Plus
For medium – size projects that grow rapidly and continuously expand the offer.
Communication channels
- Service Desk Jira
- E-mail support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 1 site support
Technical issues
- 1 website update per month
- Critical updates
- Bugfix works settled on hourly rate
- 4 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Website supervision
- 10 h of development works included
- Uptime monitoring
Business
For medium and large shops and websites with significant support needs.
Communication channels
- Service Desk Jira
- E-mail support
- Phone support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- Monday – Friday 8 am – 4 pm support
- Onboarding
- Solutions consulting
- 2 sites support
Technical issues
- 2 website updates per month
- Website audit
- Complex platform updates
- Bugfix works settled on hourly rate
- 2 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Website supervision
- 20 h of development works included
- Uptime monitoring
Premium
For highly extended projects which demand advanced 24/7 support.
Communication channels
- Service Desk Jira
- E-mail support
- Phone support
Infrastructure
- Testing environment maintenance
- GIT repository
- Database backup
Customer service
- Dedicated Customer Care Manager
- 24/7 h support during working days and weekends
- Onboarding
- Solutions consulting
- Number of supported sites set individually
Technical issues
- 2 website updates per month
- Website audit
- Complex platform updates
- Bugfix included
- 1 h reaction time for fatal errors
- 24 h reaction time for non-critical notifications
- Website supervision
- Development works package set individually
- Uptime monitoring
Drupal Support and Maintenance Packages
Our Drupal support and maintenance model is highly structured. Every package consists of four fields – communication, infrastructure, organizational, and technical issues.
Customer Service
- our priority is to provide high-quality customer services, regardless of the chosen package. For this reason, we ensure a dedicated Customer Care Manager who will supervise the whole support process, make advice, and prepare the reports. What is more, he will be in charge of your onboarding procedure. Regularly, we serve a Monday – Friday 8 am to 4 pm Drupal support and maintenance. However, if you want to extend the scope of our work – our Premium package is waiting for you.Technical issues
- the essential part of Drupal support and maintenance. Each business has different needs - knowing that we offer diversified audit services, bugs fixing reaction time, or payment methods. Every package can be expanded with additional technical support services according to your requirements.Communication
- in the case of all packages, we provide e-mail contact with our support team. For technical issues, notifications, or workflow statuses update, we use Jira Software. Such a solution offers high transparency and well-organized communication. If you feel that you also need the telephone consultations, two of our packages cover this service.Infrastructure
- stable infrastructure is a core of professional Drupal support. It is used e.g., for enhancements development or testing activities. Thus, we provide infrastructure maintenance in every package. Moreover, we take care of GIT files repository creation, so as the database backups.If you have any doubts, what package will be the most suitable for your Drupal-based platform, we are here to advise and come up with a satisfying solution.
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