Support & Maintenance services

We support and develop existing websites, shops and web applications

Our services are dedicated to businesses and institutions looking to maintain, administer, upgrade or expand the functionality of their current websites and web applications.

Support

Cooperation with Smartbees

how it works?

For both models, the cooperation is based on the JIRA notification system, in which we collect all the tasks that we perform. Then at the end of the month, we prepare a report on the completed tasks, which the Customer gets to inspect and accept.

We offer two cooperation models:
The first is based on the subscription model, in which we offer a package of hours of specialists (programmer, graphics, analyst) to be used by the client every month.
The second model is based solely on the number of hours worked by our team during the month.

Our areas of expertise

what distinguishes us from others?
Support and development for Drupal-based systems

Do you have a Dupal-based website that requires a system upgrade or needs ongoing support? We can take care of that for you. We have more than 10 years of experience in Drupal development and administration.

Support and development for e-commerce solutions based on Magento

Running an online store or e-commerce platform? We’re your Magento experts for hire. We can perform upgrades, secure your store or keep your existing site running smoothly.

Development and expansion for existing web applications

Already running your business online and do not need an overhaul? We understand that. We can code-in additional functionality to your existing website or web application. We’ll minimize the downtime and keep your operations running on existing platforms. 

Per-case emergency website and web application support

Emergencies happen. We are a team of experienced developers, project managers, testers and support personnel, ready for hire in emergencies. We’ll quickly evaluate your situation and suggest solutions based on our extensive experience and best-practice know-how. If you would like, we can implement these changes in your production environment as well.

Integrations with external systems

Modern web apps and back-end systems are vastly integrated. We can make sure that your back-end is optimized and add additional integrations to make your business processes as automated as possible.

Development of dedicated modules

Whether it’s Drupal, Magento or other technologies – sometimes ready-made modules don’t suffice. We’ll design and implement a custom module in strict accordance with your business needs. Excellent documentation and support are always provided.

Consulting and advisory services

Leverage our over 10-years of experience in software development to help you design and implement sustainable and scalable solutions for your business. Whether it’s customer-facing websites, web apps, portals or extensive back-end systems, we have the knowledge and experience to help you make the right technological choices.

Experience

built on numerous projects

Municipal Web Service is one of the most important places where citizens, tourists and investors look for information regarding the city. That is why an intuitive, well-integrated municipal portal is a must-have. Read how we created user-friendly service, consisting of 3 platforms for Gliwice City.

Our process

cooperation with Smartbees in 10 steps
01
Enquiry
02
Our contact
03
Estimate
04
Agreement
05
Development
06
Testing
07
Documentation
08
Delivery
09
Verification
10
Support
Enquiry

Whether through email, phone call or the online „project estimate” form, you let us know the scope of the project and your requirements. Timeframe: 3 minutes!

Contact from our sales team
Our contact

During the same working day, we will contact you either via email message or phone call to find out more about your project.

Contact with the sales team
up to 24 h
Estimate

We will prepare and send you the offer. How long does it take? It depends on the size of the project.

Contact with the sales team
average time of project estimate is 48 h
Agreement

If our proposal meets your expectations, we can send it immediately.

Contact with the sales team
Development

We are developing the project in line with your specifications. We will contact you to be assured that we are on the right way to fulfil your needs and turn your ideas into reality.

Contact with the development team
Testing

After finishing our development work, we will precisely test the code to be sure that it runs on all cylinders.

Contact with the development team
Documentation

After the test phase is finished, we will provide you with the comprehensive documentation describing our work and internal functioning of the modules. It would be helpful in the future in case of further updates and development of the project.

Contact with the development team
Delivery

It is almost done! Now it is the time to deliver the project with appropriate documentation. During this stage, we will either implement the project on your server or help your team in this process- depends on your preferences.

Contact with the development team
Verification

After implementation is done, it is always worth to check whether all the functions are just working fine. Certainly, we will execute this for you.

Contact with the development team
Support

Our services are covered with 30-days, free of charge technical support. If you want to prolonge the validity, fell free to contact us.

Contact with the development team

Our Clients

hundreds of real success stories
Tomasz Zbierski
Director of IT / TAI

Smartbees performed a giant experience in Drupal CMS system and helped us to modernize our tender service.

Mateusz Tomczak
Marketing specialist / VELO

They are good at establishing a strong business relationship with customers.

Łukasz Filut
Director of IT / WSB

The partnership approach of Smartbees makes our cooperation an effective and pleasant one. That is why we do not hesitate to contract out new assignments to them.

Estimate

Build your project with Smartbees
Get a quote in 24 hours

Supporting existing projects can be tough.

That’s why we share the knowledge on our blog.