Support & Maintenance services

We support and develop existing websites, shops and web applications

Our services are dedicated to businesses and institutions looking to maintain, administer, upgrade or expand the functionality of their current websites and web applications.

Support

Support and maintenance services

in outsourcing IT

Most activities concerning technical support, including the support and maintenance of websites, e-commerce platforms, and apps, can be contracted out to third parties – external companies or freelancers. It is commonly called IT outsourcing. Instead of internal team building or DIY, one can contract some or all IT processes to the professional programming agency. Such cooperation covers diversified IT services and is useful in a short-term and long-term perspective.

Cooperation with Smartbees

how it works?

For both models, the cooperation is based on the JIRA notification system, in which we collect all the tasks that we perform. Then at the end of the month, we prepare a report on the completed tasks, which the Customer gets to inspect and accept.

We offer two cooperation models:
The first is based on the subscription model, in which we offer a package of hours of specialists (programmer, graphics, analyst) to be used by the client every month.
The second model is based solely on the number of hours worked by our team during the month.

Our areas of expertise

what distinguishes us from others?
Support and development for Drupal-based systems

Do you have a Dupal-based website that requires a system upgrade or needs ongoing support? We can take care of that for you. We have more than 10 years of experience in Drupal development and administration.

Support and development for e-commerce solutions based on Magento

Running an online store or e-commerce platform? We’re your Magento experts for hire. We can perform upgrades, secure your store or keep your existing site running smoothly.

Development and expansion for existing web applications

Already running your business online and do not need an overhaul? We understand that. We can code-in additional functionality to your existing website or web application. We’ll minimize the downtime and keep your operations running on existing platforms. 

Per-case emergency website and web application support

Emergencies happen. We are a team of experienced developers, project managers, testers and support personnel, ready for hire in emergencies. We’ll quickly evaluate your situation and suggest solutions based on our extensive experience and best-practice know-how. If you would like, we can implement these changes in your production environment as well.

Integrations with external systems

Modern web apps and back-end systems are vastly integrated. We can make sure that your back-end is optimized and add additional integrations to make your business processes as automated as possible.

Development of dedicated modules

Whether it’s Drupal, Magento or other technologies – sometimes ready-made modules don’t suffice. We’ll design and implement a custom module in strict accordance with your business needs. Excellent documentation and support are always provided.

Consulting and advisory services

Leverage our over 10-years of experience in software development to help you design and implement sustainable and scalable solutions for your business. Whether it’s customer-facing websites, web apps, portals or extensive back-end systems, we have the knowledge and experience to help you make the right technological choices.

Experience

built on numerous projects

45 desktop layouts, 35 mobile layouts, 24 foreign-language layouts implemented- those are just a few numbers describing the final effects of works upon websites for WSB Universities- the biggest network of private universities in Poland. Find out, how did we created and implemented the well-functioning platform for WSB.

Technical support for the company

support and maintenance of internal systems

Besides the technical support for the external platforms that handle customer relations and online sales, the services cover complex support for internal systems. Such an offer includes both – the development and relief works. This solution may improve, e.g., the work organization, internal communication, or data transfers. Complex support for internal software can streamline the processes and positively impact the overall company's performance.

Our Clients

hundreds of real success stories
Tomasz Zbierski
Director of IT / TAI

Smartbees performed a giant experience in Drupal CMS system and helped us to modernize our tender service.

Mateusz Tomczak
Marketing specialist / VELO

They are good at establishing a strong business relationship with customers.

Łukasz Filut
Director of IT / WSB

The partnership approach of Smartbees makes our cooperation an effective and pleasant one. That is why we do not hesitate to contract out new assignments to them.

Estimate

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Supporting existing projects can be tough.

That’s why we share the knowledge on our blog.